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Customer Loyalty - Altfeld Inc.
under the false impression that a “retained” customer is automatically a loyal customer. If customer retention and total share of customer are essential for loyalty, ...
File link: http://altfeldinc.com/pdfs/Customer%2520Loyalty.pdf
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Understanding customer retention in the retail industry - Deloitte
An actionable understanding of customer retention is imperative in this new market. Retail executives should, however, resist the temptation to use a loyalty ...
File link: http://www.deloitte.com/a...ng_customer_retention.pdf
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effect of customer satisfaction on customer loyalty among - journal ...
loyalty and the cost efficiency associated with customer retention. This paper therefore investigates the effect of customer satisfaction on customer loyalty among ...
File link: http://journal-archieves16.webs.com/228-236.pdf
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Customer Loyalty Metrics - Strategy to Value Consulting
enable proactive sales and marketing approaches focused on customer loyalty and customer retention. by Mark C. Meyer. Principal Consultant. Strategy to ...
File link: http://www.strategytovalue.com/files/Customer_Loyalty_Metrics.pdf
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Case Study BI Driven Customer Loyalty & Retention ... - InTelikore
InTelikore l BI & PM Practice. Case Study. BI Driven Customer Loyalty &. Retention Solution for a Leading. Telecom Carrier in the Middle East. Industry: ...
File link: http://www.intelikore.com/pdfs/customer-loyality.pdf
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The Impact of Operations Performance on Customer Loyalty
As a matter of fact, customer retention is an inherent outcome of customer loyalty, which has been positively linked to financial performance indicators such as ...
File link: http://www.researchgate.n...le/9fcfd50c31da85f1b2.pdf
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Maximizing Customer Retention: A Blueprint for Successful Contact ...
Mar 1, 2008 ... loyalty program is not successful, it is usually up to the contact center to “save” the customer. Effective customer retention programs are enabled ...
File link: http://az26122.vo.msecnd....ention_DMG_Consulting.pdf
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Consumer Loyalty - The University of New South Wales
customer recommendation, reduced search for alternatives and high customer retention (hereafter termed loyalty outcomes). The issue addressed here is.
File link: http://wwwdocs.fce.unsw.edu.au/marketing/amj_13_2_east.pdf
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It Costs Five Times More to Acquire a Customer than to Retain - Ipsos
Customer than to Retain a Customer. In this excerpt from their book Loyalty Myths ,the authors argue that any retention strategy based in whole upon this myth is ...
File link: http://www.ipsos.com/loya...alty_Myth_8_Excerpt_0.pdf
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