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CRM Implementation Strategy in Taiwan's Banking Industry - Jgbm.org
improve the adoption of CRM system, the management in Taiwan's banking industry .... Roughly, twenty people were asked to fill out the questionnaire on the .
File link: http://www.jgbm.org/page/7%2520Cho-Pu%2520Lin.pdf
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View Online - CRM Implementation Strategy in Taiwan's Banking Industry - Jgbm.org
customer relationship management in banking sector - pinnacle ...
the perception of customers on CRM practices among banks should also be taken into consideration. .... A Questionnaire with 21 statements was adapted from.
File link: http://prj.co.in/setup/business/paper40.pdf
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Customer Relationship Management and Challenging Aspects in ...
Key words: Customer Relationship Management, banking marketing, customer ... banking system based on empiric analysis of results of our questionnaire.
File link: http://www.euacademic.org/uploadarticle/34.pdf
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View Online - Customer Relationship Management and Challenging Aspects in ...
Appraisal of Customer Relationship Management in the Banking ...
5 Oct 2012 ... questionnaires were administered in the four banks altogether. ... The study is thus to determine the level of CRM in Nigerian banks and the ...
File link: http://www.ijac.org.uk/images/frontImages/gallery/Vol._1_No._5/21.pdf
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT ...
management (CRM) of banks and the influence of CRM on the service .... According to KPMG's 2002 banking survey, changes in the South African banking .
File link: http://dspace.nmmu.ac.za:...ootman.pdf%3Fsequence%3D1
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View Online - THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT ...
Customer Relationship Management - International Review of
6 Nov 2009 ... implementation of CRM in selected banks of Pakistan, identify the benefits, the ... Data is collected through questionnaires from the three major.
File link: http://www.bizresearchpapers.com/10.Iftikhar.pdf
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View Online - Customer Relationship Management - International Review of
bank customer's perceptions towards crm practices - JBMCR
structured questionnaire among 100 bank customers belonging to Guwahati city of ... KEYWORDS: Banking Institutions, Customer Relationship Management, ...
File link: http://jbmcr.org/pdf/sept12-01(P).pdf
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View Online - bank customer's perceptions towards crm practices - JBMCR
Appendix 1 - Shodhganga
Appendix 1 - Questionnaire. During this period Study was done on the various parameters to extract the facts related to CRM in Banks. Questionnaire Set.
File link: http://shodhganga.inflibn.../16/16_appendix%25201.pdf
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Customer Relationship Management: A Key to ... - DSpace
the practice of CRM at the bank and this was more evident in the area of feedback to customers ... The annual Ghana Banking Survey (2011) conducted by Price.
File link: http://dspace.knust.edu.g...sational%2520Survival.pdf
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customer relationship management and customer loyalty; a survey
CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY; A SURVEY IN. THE SECTOR OF BANKING. Assist. Prof. Dr. Duygu KOÇOĞLU*.
File link: http://ijbssnet.com/journals/Vol_3_No_3_February_2012/30.pdf
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View Online - customer relationship management and customer loyalty; a survey